Frequently Asked Questions
- Do you ship internationally?
- How can I pay for my purchases?
- How long will it take before I receive my parcel?
- How long do I have to return a purchased item from your website?
- Can I return a product, exchange or get a refund?
- Is your website secure?
- Can I have my order sent to a different delivery address?
- Can I contact you by telephone?
- Are receipts sent with purchases?
- What is PayPal?
- How can I find a particular product?
- Order checking at Gazarri.com
Do you have a question that is not listed here? If so then please contact us and we will be happy to answer any questions that you may have.
A: Unfortunately we only ship items to customers within the UK. For further information regarding deliveries, please visit the Shipping Options and Charges page.
A: We accept all major Credit/Debit cards through PayPal and Google Checkout when purchasing through the website directly. If your are not sure about your card, please contact us on 0800 068 1518 (free from UK landlines, mobile charges may apply) and one of our dedicated team of advisors will be glad to assist you.
A: At Gazarri, we aim to have your purchase delivered to you between 1-7 working days via Royal Mail 1st Class (as standard). If we cannot guarantee delivery to you within 1-7 working days, we will notify you by telephone.
Please notethat during sale periods, delivery maybe extended after 1-7 working days due to the high volume of orders that the website receives. However we will endeavor to get your purchases despatched to you as soon as possible.
For further information, please visit our Shipping Options and Charges page.
Please notethat during sale periods, delivery maybe extended after 1-7 working days due to the high volume of orders that the website receives. However we will endeavor to get your purchases despatched to you as soon as possible.
For further information, please visit our Shipping Options and Charges page.
A: At Gazarri.com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. We pride ourselves in our after-sale service. If you have bought an item through Gazarri.com and you wish to return it back to us, then you have 30 days in which to do so.
For further information please visit our Returns & Exchanges page.
For further information please visit our Returns & Exchanges page.
A: Items can be returned direct to Gazarri.com within 30 days, using the detachable address slip at the bottom of the despatch note.
Gazarri.com cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.
When returning items to Gazarri.com, the item(s) must be in its original packaging, unused and accompanied by the whole despatch note and the completed detachable address slip at the bottom of the despatch note.
For further information, please visit our Returns & Exchanges page.
Gazarri.com cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.
When returning items to Gazarri.com, the item(s) must be in its original packaging, unused and accompanied by the whole despatch note and the completed detachable address slip at the bottom of the despatch note.
For further information, please visit our Returns & Exchanges page.
A: This Site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed. This Site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the Site automatically logs you off. When that happens, you need to log on again using your Email address and Password.
To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Gazarri.
For further information please visit our Security Guarantee page.
To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Gazarri.
For further information please visit our Security Guarantee page.
A: Items can be despatched to any location, providing it is within the UK and it does not have to be your home address either. This is a popular choice for ordering gifts that are meant to be a surprise for someone, such as your partner for example. However, to help prevent fraud, your invoice will be sent to the address of the card holder.
A: Certainly. You can contact us by either of the following:
Telephone: You can contact us on 0800 068 1518 (free from UK landlines, mobile charges may apply), and one of our dedicated team of advisors will be happy to take your call and help you in any way that they can.
Email: You can contact us at anytime via email through the Contact Us page and we will respond to your emails as soon as possible.
Telephone: You can contact us on 0800 068 1518 (free from UK landlines, mobile charges may apply), and one of our dedicated team of advisors will be happy to take your call and help you in any way that they can.
Email: You can contact us at anytime via email through the Contact Us page and we will respond to your emails as soon as possible.
If you would like to contact us outside of office hours, then you are welcome to leave a message on our answering machine or send us an email and a member of our dedicated team will assist you with your query as soon as possible, once the office re-opens.
For further information in regards to contacting us, please visit our Contact Us page.
For further information in regards to contacting us, please visit our Contact Us page.
A: With every product that is despatched by Gazarri.com, a despatch note will be issued as well and this will be your proof of purchase (ie. receipt). This will contain information such as the name and address of the purchaser, the product(s) purchased, along with their price, and the total amount. Please refer to your receipt in event of a return.
A: The safer, easier way to pay. Use your debit or credit card without revealing your number. Speed through checkout, no need to enter your address details.
A: The website has been designed so that you can narrow down your search to find the piece of jewellery or gift that you are looking for. When looking at products, you can narrow down your search by selecting the revelant category. You might even know our product reference number. If this is the case you can search by that aswell. At the top of the page, you will see a box with the word "Search..." in it. Simply enter the product number in this box and and press enter. If we have that item it will be displayed below.
You can call us on 0800 068 1518 (free from UK landlines, mobile charges may apply) and we will be happy to answer any of your queries or alternatively, please click here for information regarding other means of contacting us.
You can call us on 0800 068 1518 (free from UK landlines, mobile charges may apply) and we will be happy to answer any of your queries or alternatively, please click here for information regarding other means of contacting us.
A:Online Fraud
To help fight online fraud Gazarri.com is pro-active in recognising fraudulent transactions, our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.
Form time to time we may contact you by phone or e-mail to request additional proof of identity before we despatch your order, where possible we will endeavor to conduct our security checks inside our delivery service level agreement.
If you wish to discuss this further, please do not hesitate to contact us on 0800 068 1518. (free from UK landlines, mobile charges may apply)
Stock Enquiry?
To confirm if an item is available or in stock, please call us on the number below. We will endeavor to arrange delivery to you within the service level time given; sometimes this may not always be possible dependant on the location of the product ordered. If you would like to confirm this information before placing an order, please call us on 0800 068 1518. (free from UK landlines, mobile charges may apply)
To help fight online fraud Gazarri.com is pro-active in recognising fraudulent transactions, our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.
Form time to time we may contact you by phone or e-mail to request additional proof of identity before we despatch your order, where possible we will endeavor to conduct our security checks inside our delivery service level agreement.
If you wish to discuss this further, please do not hesitate to contact us on 0800 068 1518. (free from UK landlines, mobile charges may apply)
Stock Enquiry?
To confirm if an item is available or in stock, please call us on the number below. We will endeavor to arrange delivery to you within the service level time given; sometimes this may not always be possible dependant on the location of the product ordered. If you would like to confirm this information before placing an order, please call us on 0800 068 1518. (free from UK landlines, mobile charges may apply)
